SHIPPING & RETURNS
We offer US delivery with USPS and UPS from our warehouse in Twin Lakes, WI (USA).
We aim to get your order processed and dispatched within one business day.
Orders placed before 1pm will be processed the same day.
For any mistakes made, you can self-cancel your order within 30 minutes of placing your order.
US DELIVERY DETAILS
Standard Delivery: 3 - 5 working days
FREE on orders over $40
$8 for orders under $40
Express shipping: 2 - 3 working days, from $10
** Includes Alaska, Hawaii & APO/FPO/DPO military mail
UNITED STATES - OTHER TERRITORIES
Includes Puerto Rico, Guam, Virgin Islands
Standard shipping: 4 - 9 working days, from $25
Expedited Delivery from $15 (rates based on location)
PLEASE NOTE: Personalized items will increase your delivery time by up to 5 working days and your full order will dispatched together (even non-personalized items).
Tax & Duties
To make things easy for you - Dock & Bay will cover all import taxes and fees. We want to make that delivery as seamless as possible.
If the carrier charges you for import, please contact us with evidence of any charges paid and we will support you.
RETURNS & REFUNDS
We like to treat our customers how we like to be treated. If you’re not happy with your product or would like to exchange it within 30 days of purchasing, we're here to help.
To request a refund, please fill out our returns form and we’ll get back to you with all of the information specific to your country of ordering. We’ll then refund you as soon as the return has been received. We’re unable to provide free returns for unwanted items or incorrect selections so please choose carefully when shopping.
Personalised items are non-refundable, even if you make a mistake, so please triple check everything is perfect before placing your order!
Top Tip: The most common request is to exchange a large towel for the bigger XL size for adults. For more information, read our size guide on each product page.