SHIPPING & RETURNS

HOLIDAY RETURNS

We have extended our Holiday returns policy. For all orders placed from 1st November 2020 up until 31st December 2020, you will have 60 days to return the order to us for an exchange or refund. All other parts of our returns policy remain unchanged.

Shipping Guidelines

We offer US shipping with USPS, UPS and Fedex. Our aim is to get your order processed and despatched within one business day from our warehouse in Wisconsin, USA.

UNITED STATES (excl. Hawaii & Alaska)
Standard Delivery: 3 - 5 working days, FREE on orders over $20
($5 for orders under $20)
Express shipping: 2 - 3 working days, from $10

UNITED STATES - HAWAII, ALASKA
Standard Delivery: 4 - 8 working days, FREE on orders over $30 ($15 for orders under $30)
Express shipping: 2 - 3 working days, from $18

UNITED STATES - OTHER TERRITORIES
Includes Puerto Rico, Guam, Virgin Islands
Standard shipping: 4 - 9 working days, from $25

For worldwide delivery options, see our global site here.

PLEASE NOTE: Personalized items will increase your delivery time by up to 5 working days and your full order will dispatched together (even non-personalized items).

Please note that the customer will be responsible for any import fees and taxes when shipping internationally.

RETURNS & REFUNDS

We like to treat our customers how we like to be treated. If you’re not happy with your product or would like to exchange it within 30 days of purchasing, we're here to help.

Personalized items are non-refundable, even if you make a mistake, so please triple check everything is perfect before placing your order!

To request a refund, please contact us and we’ll get back to you with all of the information specific to your country of ordering. We’ll then refund you as soon as the return has been received. We’re unable to provide free returns for unwanted items or incorrect selections so please choose carefully when shopping.

Top Tip: The most common request is to exchange a large towel for the bigger XL size for adults. For more information, read our size guide on each product page.

Frequently asked

Got any questions? Head to our Frequently Asked page to read more.