Black Friday
Our aim is to get your order processed and dispatched within two business days. Orders placed before 1:00 pm will be processed the same day.Personalised items will increase your delivery time by up to 8 working days, and your full order will be dispatched together (even non-personalised items), so make sure you order with plenty of time to spare!
Discount codes cannot be used in conjunction with any Black Friday discount. Our Black Friday offers and discounts are larger than ‘regular’ codes, so there is no benefit to using other discount codes during our Black Friday sale. Following Black Friday, you will be able to use any discount codes you may have as normal.
No, Student and Key Worker discounts will be temporarily invalid during Black Friday. Our Black Friday sale will have bigger discounts than if you use either of these discounts, so there’s little benefit to using them during the sale.
Student and Key Worker discounts will be valid once the Black Friday sale has finished.
You can! Gift cards are still valid during our Black Friday sale, just enter the information at checkout once you’re happy with what’s in your basket.
For all orders placed between 22nd November to 31st December 2024, we will extend our returns policy so that you have 60 days to obtain an exchange or refund.
All other parts of the standard returns policy remain unchanged.
We offer personalisation in UK, US, CA and AU only. Personalised items will increase your delivery time by up to 8 working days. Personalisation is not offered on sets so if you want a set of items embroidered, you would need to purchase the items individually and enter the personalisation requirements.
If you are gifting items and wish to send a gift receipt to the recipient, you can do so by selecting “send gift receipt” at checkout. The gift receipt will be sent to you for you to then forward to the recipient and they will be able to exchange the gift in the future if required.
We understand that sales can sometimes happen right after a purchase, but unfortunately, we are unable to refund the difference in price for orders placed before the Black Friday sale. Sales and promotions are time-limited and unpredictable, and prices are determined at the time of purchase. We appreciate your understanding, as this policy helps us manage promotions fairly for all customers.